Refund &Cancellation Policy

Velmora Holidays

At Velmora Holidays, we strive to provide transparent and fair policies regarding cancellations and refunds. Please read this policy carefully before confirming your booking.

1. Booking & Advance Payment

• All tour bookings require an advance payment to confirm services.

• The remaining balance must be paid as per the agreed timeline before the tour starts.

• Booking confirmation is subject to receipt of payment and availability of services.

2. Cancellation Policy

Cancellation charges depend on the type of package, time of cancellation, and services booked.

🟢 For Basic Tour Packages

• More than 15 days before travel:
  Partial refund after deducting service charges

• 7–14 days before travel:
  50% cancellation charges

• Less than 7 days before travel:
  No refund

🔵 For Premium / Luxury Tour Packages

(Premium hotels, luxury houseboats, private vehicles)

• More than 21 days before travel:
  Partial refund after deducting hotel and service charges

• 10–20 days before travel:
  50–75% cancellation charges (as per hotel policy)

• Less than 10 days before travel:
  No refund

⚠️ Luxury bookings involve advance commitments to hotels and service providers, therefore stricter cancellation terms apply.

3. No-Show & Early Departure

• No refunds will be provided for no-shows, late arrivals, or early departures.

• Unused services (meals, sightseeing, hotel nights, transport) are non-refundable.

4. Refund Processing

• Refunds, if applicable, will be processed after deducting:

  • Hotel cancellation charges

  • Transport charges

  • Service & administrative fees

• Refunds are typically processed within 7–14 working days, depending on banks and payment providers.

• Refunds will be made using the same payment method used for booking.

5. Force Majeure (Uncontrollable Events)

Velmora Holidays shall not be held responsible for cancellations or changes caused by:

• Weather conditions (snowfall, landslides)

• Road closures

• Government or security restrictions

• Natural disasters

• Political situations or strikes

In such cases:

• Refunds depend entirely on hotel and supplier policies

• Additional costs, if any, shall be borne by the guest.

6. Amendments & Changes

• Any changes requested after booking confirmation are subject to availability.

• Price differences due to changes or upgrades must be paid by the guest.

• Changes during peak season may not be possible.

7. Non-Refundable Services

The following are strictly non-refundable:

• Permit fees

• Gondola tickets

• Adventure activities

• Entry tickets

• Peak-season hotel bookings marked as non-refundable

8. Dispute Resolution

Any disputes regarding refunds or cancellations shall be resolved amicably.
If unresolved, disputes shall fall under the jurisdiction of Srinagar, Jammu & Kashmir, India.

9. Contact for Cancellations

All cancellation requests must be made in writing via email or WhatsApp.

Velmora Holidays
📍 Srinagar, Jammu & Kashmir
📞 Phone / WhatsApp: [+91 8716000014]
📧 Email: [info@velmoraholidays.com]